Woah, this is a dry subject. I had to have a coffee break and choose items for my storyline borrower in the middle to stop me snoozing. I will say though that i think it is great that government departments are looking at and creating ways to interact with the public and provide accessible platforms for feedback and imput. Our local government website has only a feedback form but it does have an RSS feed for news.
Businesses are much more comfortable with using social networking etc to boost their customer interaction. Eg Air NZ has a facebook profile and sends info and fun stuff to customers who have 'become fans'. Some of the posts are informative, asking for opinions or just for fun.
Matapihi most definately needs an RSS feed to enable those who are interested, to keep updated on new additions to the website. NZ museums has twitter and facebook profiles to enable interested parties to follow activity on the site.
It's the way forward.
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